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Effective support that saves resources.
People living with a chronic illness, a cancer diagnosis or mental strain benefit from others who know what it is like. As a service in your health programme, peer support reaches many policyholders: online, effective and with manageable effort.
Why peer support pays off for insurers
Professional psychosocial support is scarce and expensive. Peer support complements it where it is missing: in everyday life, between appointments and at a low threshold.
Book an intro callAdded value that policyholders feel
People instead of advice leaflets: policyholders experience your insurance as a partner in a difficult phase of life. This strengthens loyalty, especially in supplementary insurance.
Proven impact
A meta-analysis of 73 studies shows clear effects of digital peer support on mental health, including in people without a diagnosis.
Resource-efficient and scalable
Peers complement professionals rather than replacing them. Online and in several languages, you reach many policyholders with manageable support effort.
Measurable, in the spirit of value-based healthcare
We measure what matters to policyholders: anonymised figures on use, satisfaction and perceived support, complemented by patient-reported outcomes such as quality of life (PROMs). This allows the health benefit to be weighed against the effort, in the spirit of value-based healthcare. On request with scientific support.
Facts and figures
Why it’s worth it
is what non-communicable diseases cost Switzerland every year, healthcare costs and lost productivity combined.
Source: FOPH, cost study 2025of healthcare costs are due to non-communicable diseases.
Source: FOPH, cost study 2025 (2022 data)show: digital peer support clearly improves mental health, including as prevention.
Source: Yeo et al., 2025, meta-analysisHow it works
Getting started is simple
Triage and referral
Policyholders reach the programme in two ways: through a co-branded landing page that you link from your customer app, health portal or newsletter, or directly through your case management, which points suitable policyholders to the programme. Together we decide which groups of policyholders to address.
Registration and matching
Policyholders register voluntarily and free of charge. A professional connects them with a peer who has had a similar experience. The ground rules: full data protection for policyholders and clear informed consent.
Exchange, quality and impact
Policyholders exchange with their peer at their own pace. Professionals assure quality and can be reached in the background at any time for questions. We continuously measure impact, with anonymised reporting to your insurance company on request.
Scientific evidence
Evidence-based, not just well-meant
Digital peer support clearly improves mental health and moderately improves physical health, including as prevention.
Yeo et al., 2025, meta-analysis ↗ Evidence on Digital support →Peer support relieves depressive symptoms significantly better than usual care.
Pfeiffer et al., 2011, meta-analysis of randomised trials ↗ Evidence on Mental illness →FAQ
Frequently asked questions
For which conditions and topics is the programme suitable?
Peer support is particularly well suited to chronic conditions such as diabetes, cardiovascular or respiratory diseases, rheumatic diseases, cancer or mental illness. Here the condition shapes everyday life over a long time, and exchange with people who live with it strengthens self-management. That is why the programme fits well as a building block in an existing chronic disease management or disease management programme. It is also suitable for family carers and for policyholders returning to work after a long illness.
Does the programme replace medical services?
No. Peer support complements care; it does not replace any treatment.
Do we see who uses the programme?
No. Only anonymised figures are analysed. This is deliberate: confidentiality is the precondition for policyholders using the programme.
Is there data on cost-effectiveness?
The effectiveness of peer support is well documented, for example by a meta-analysis of 73 studies on digital peer support (Yeo et al., 2025). Data on cost-effectiveness is still thin. That is why we measure impact in every programme and analyse it together with you.
How quickly can a pilot start?
That depends on the target group and access. In an intro call, we will draw up a concrete timeline together.
Let’s talk!
Raphael ReberStrategy & partnershipsEmail
Let’s talk about your project
Over coffee in Bern or on a video call: we are happy to take time for your needs and questions. Book a no-obligation intro call with Raphael directly.
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