Human-to-human support, with a pinch of AI
Commelia brings web chat, email and WhatsApp together in one calm inbox. Your team of professionals and peers answers together, while an AI assistant handles routine questions and knows when a human should take over.
What Commelia does
A simple, intuitive tool without lengthy training
One inbox for every channel
Web chat, email and WhatsApp arrive in the same place. Everyone can see who is replying, so nothing gets lost.
The right person answers
Professionals and peers work in groups. Rules based on channel, language or entry questions route each request to the right group.
As much AI as needed
The assistant answers routine questions from your own knowledge base. For sensitive topics, signs of crisis or on request, it hands over to a human.
Data protection, guaranteed at all times
Hosted in Switzerland or on your own server. AI requests only go to providers that neither store data nor use it for training.
In the language of the person asking
Automatic translation and suggested replies in plain language.
Reporting
Response times and feedback at a glance, exports without message content.
Where Commelia helps
For organisations that help people in challenging situations
Counselling services and parent advice
Answer frequent questions quickly and connect worried people with a professional fast.
Patient organisations and peer programmes
Experienced peers and professionals answer side by side, with clear routing for medical questions.
To the peer platform →Hospitals and medical practices
Bring questions that come up between appointments together in one place. Medical concerns go straight to your team.
For hospitals and medical practices →Disability insurance (IV) offices and social services
Explain procedures clearly, in plain language or translated, and hand over as soon as it concerns someone’s own case.
For disability insurance (IV) offices →With or without restful
Getting started with Commelia
Get started right away
Set up Commelia yourself and try it free for 30 days. No credit card required, discounts for non-profit organisations.
Together with restful
We set up Commelia with you, connect it to your peer programme and support the rollout, roles and reporting.
More solutions
What it can be combined with
Peer platform
Bringing together people with similar experiences: under your name, carefully matched and with impact measurement.
Find out more →
Digital patient pathways
Tailored projects for hospitals and institutions, such as the Swiss Sleep Circle with Bern University Hospital (Inselspital).
Find out more →Prefer to see it live?
We’d be happy to show you Commelia in a no-obligation intro call.
Directly by email